Are you looking for a Safer Gambling expert? I’m a Safer Gambling trainer and consultant with specific industry skills acquired over a long career in iGaming operations, clinical work, and the charity sector.
Safer Gambling, Compliance and Operation teams frequently need my guidance, support, and expert industry knowledge.
Train your different teams with relevant and specific SG skills that are meaningful to their different roles. Safer Gambling for CS, Execs, Marketing, EDD, HVC (High Value Customers) teams, and Compliance Execs.
The gold standard in Safer Gambling customer interaction uses a counselling technique called Motivational Interviewing. Using motivational interviewing, your SG teams can help customers to find their own motivation to make positive changes in their gambling habits.
Research indicates that people affected by gambling addiction are more likely to have suicidal thoughts and attempt self-harm. It is extremely important that your customer-facing teams are proficiently trained in how to support people experiencing suicidal thoughts and guide them to safety.
It is vital to have the knowledge about the different types of risks that can make a customer more vulnerable to suffer from gambling-related harm. With this training teams would learn how to identify and protect these customers.
Research suggests that gambling companies’ employees are at higher risk of developing gambling-related problems. Continuous exposure to gambling can increase vulnerability. Learning how to protect your own employees is key to their long-term wellbeing.
If you have identified a knowledge gap in your Safer Gambling team, I can develop a specific training programme to help you raise the bar and ensure that your players are in good hands.
I also offer Safer Gambling consultancy services giving you expert advice, insights, and a fresh perspective. With most of my clients I work on a rolling monthly basis depending on operator need and the level of assistance required. Get in touch to discuss how can I help your company.
You may need help to create and review SG polices - Big Win, affordability, self-harm, customer vulnerability.
Not sure if you should develop your own SG software or use a third party? I can help you decide what’s best for your business.
Make sure that your SG communications are effective and include best practices.
Unsure how good your Safer Gambling calls and interactions are? I can help your team improve.
Are your SG staff demotivated, burned-out and/or experiencing compassion fatigue? I can help you to put in place support processes to ensure that they remain empathetic with customers.
Let me help you to prepare your safer gambling leadership team to show, in a positive light, your safer gambling efforts.
Not sure how to fulfil the Safer Gambling requirements for a new jurisdiction? You may need guidance from an experienced expert like me.
I can coach your leadership team how to handle difficult conversions to enhance difficult case outcomes.
Let me help you to establish trustworthy partnerships with charities and universities.
If you have any uncertainty about any SG issues, having me as your external SG expert, providing you with independent advice can help you make the right decisions.
Pedro is a seasoned Head of Safer Gambling. He has worked in senior roles at leading iGaming companies. Aside from his industry roles, he has been the Head of Gambling Therapy, a charity which provides online support for problem gamblers worldwide.
Pedro is a trained psychologist and psychodynamic counsellor with extensive CBT (cognitive behavioural therapy) training. This expertise makes him one of the few people to have clinical, Safer Gambling and senior experience in the industry.
Pedro has a unique skillset to help protect your business and customers.
