iGamingCoach.com provides first-class safer gambling training and consultancy services to the iGaming industry, with a focus on prioritising player safety.
Armed with decades of extensive experience in safer gambling coaching, iGamingcoach.com offers unmatched training, expert guidance, and insider industry knowledge that puts player protection first.
The mission of the iGamingcoach founder Pedro Romero is twofold: embracing the entertainment of iGaming, while passionately advocating for its safe and responsible enjoyment.
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Whether you need C-level iGaming coaching or department-specific Safer Gambling training, get in touch today to discuss your needs.
Train your teams with relevant and specific Safer Gambling skills that are meaningful and relevant to their roles. Including tailor-made SG training for teams such as Customer Service, Marketing, EDD/Fraud, HVC (High Value Customers) and Compliance teams.
The gold standard in Safer Gambling customer interaction uses a counselling technique called Motivational Interviewing. Using motivational interviewing, your Safer Gambling teams can help customers to find their own motivation to make positive changes in their gambling habits.
Research indicates that people affected by gambling addiction are more likely to have suicidal thoughts and attempt self-harm. It’s vital that your customer-facing teams are proficiently trained in how to support people experiencing suicidal thoughts and guide them to safety.
It’s essential to know about the different types of risks that can make a customer more vulnerable to suffer from gambling-related harm. With this training, teams learn how to identify and protect these players.
Research suggests that gambling companies’ employees are at higher risk of developing gambling-related problems. Continuous exposure to gambling can increase vulnerability. Learning how to protect your own employees is key to their long-term wellbeing.
If you have identified a knowledge gap in your Safer Gambling team, we can develop a tailor-made Safer Gambling package designed to your specific training needs. Helping you to raise the bar and ensure that your players are in safe hands.
We provide Safer Gambling consultancy services giving you expert advice, insights, and a fresh perspective. Most iGamingCoach.com clients work on a rolling monthly basis depending on operator need and the level of assistance required. Get in touch to discuss your needs.
You may need help to create and review Safer Gambling polices (such as Big Win, affordability, self-harm, customer vulnerability policies).
Not sure if you should develop your own Safer Gambling software or use a third party? We can help you decide what’s best for your business.
Make sure that your Safer Gambling communications are effective and include best practices.
Unsure how good your Safer Gambling calls and interactions are? We can help your team improve.
Prevent your Safer Gambling staff from feeling demotivated, burned-out, or experiencing compassion fatigue. iGamingCoach.com training can help you to put into place support processes that ensure your staff remain empathetic with customers.
Let us help you to prepare your safer gambling leadership team to show, in a positive light, your safer gambling efforts.
Not sure how to fulfill the Safer Gambling requirements for a new jurisdiction? You may need guidance from an experienced iGamingCoach expert.
We can coach your leadership team in how to handle difficult conversions to enhance difficult case outcomes.
Let us help you to establish trustworthy partnerships with charities and universities.
If you have any uncertainty about any Safer Gambling issues, having iGamingCoach.com as your external Safer Gambling partner, providing you with expert independent advice can help you make the right decisions.
The suicide prevention training provided by Pedro is a game-changer. It’s clear that he is one of the most professional and pleasant responsible gambling leaders globally. His passion and extensive RG background shines through in the quality of the training. Highly recommended for industry professionals who are serious about making a difference.
I have worked within Compliance for 10 years, and understand the importance of keeping abrest of regulatory requirements as the landscape changes. Pedro recently put together and delivered a Safer Gambling training package for the Player Protection Team at Livescore that ensured everyone knew how and when to identify, interact and evaluate customer activity. This undoubtedly has strengthened our individual and collective knowledge, which will help us to protect our customers, licenses and staff alike. Pedro’s wealth of knowledge and experience will greatly help us to make sure Safer Gambling pumps out of the atrium of our company.
Pedro Safer’s Gambling training is exceptional. He delivered self-harm prevention training to our SG and AML teams at Lottoland, and it made a difference in how our teams approach sensitive situations.
His sessions aren’t just about ticking boxes—they’re engaging, full of real-life examples, and tailored to what teams actually need. If you want to improve your Safer Gambling practices with someone who knows the industry inside out, Pedro is the one to work with.
I had the privilege of collaborating with Pedro for advanced Safer Gambling training for my team at Superbet. From the start, Pedro proved to be an outstanding choice.
Pedro’s expertise and commitment to fostering a safer gambling environment left a lasting impact, and our collaboration extended over several years.
Pedro’s professionalism, knowledge, and friendship are exemplary, making him an invaluable partner in any initiative related to creating a more responsible and sustainable gambling industry.
Pedro's Safer Gambling training sessions were excellent, warm, and interactive for RG, CS, and VIP teams, instilling a deep understanding of professional interactions with at-risk players facing gambling problems. His suicide prevention training also heightened my team’s awareness of the severity of such situations and equipped us with operational strategies.
On a personal level, Pedro has been a valuable source of support with his industry expertise, providing guidance on regulations, UKGC audits, and internal changes needed to ensure the enforcement of safe gambling practices within the organizations I worked for. Thank you, Pedro.
With decades of industry experience, iGamingCoach.com founder, Pedro Romero, has dedicated his career to promoting safer gambling practices.
As well as his clinical background, he is also an ex-industry leader with countless senior roles under his belt at leading iGaming companies, as well as being the former MD of the charity Gambling Therapy.
Here’s a round-up of his experience:
Trained psychologist and psychodynamic counsellor
Extensive CBT (cognitive behavioural therapy) training.
Certified in ‘Coaching for Leadership and Professional Development’ at the world-renowned Tavistock Clinic, London.
Accredited member of the British Association for Counselling and Psychology (BACP).
Member of the British Psychological Society (BPS)